Wednesday, March 22, 2006
FoxTalk Rocks
Exactly a month ago, I blogged about bad customer service is at Advisor. I have decided not to renew my subscription because of it. Contrast that experience to what I got today from Eli Research, the new owners of Pinnacle Publishing and FoxTalk 2.0.
Eli Research sent me a renewal notice that gave a $30.00 discount if I renew within 30 days. I called to find out exactly when my subscription expires, but was told the customer service people don't have that information yet. They should have it sometime in mid-April. When I asked about the discount, the customer service rep said, "Ignore the renewal letter for now. The discount will still be available. Don't worry about it." That's the way customer service should be. I will be renewing my subscription to FoxTalk 2.0.
Eli Research sent me a renewal notice that gave a $30.00 discount if I renew within 30 days. I called to find out exactly when my subscription expires, but was told the customer service people don't have that information yet. They should have it sometime in mid-April. When I asked about the discount, the customer service rep said, "Ignore the renewal letter for now. The discount will still be available. Don't worry about it." That's the way customer service should be. I will be renewing my subscription to FoxTalk 2.0.
// posted by Craig Berntson @ 2:50:00 PM 
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